FAQs
Frequently Asked Questions
Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at San Palmilla in Webster.
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
What parking options are available at this community?
San Palmilla offers reserved parking, detached garages, and detached garages with electric car charging capability.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
When is trash pickup?
Please set your items inside the trash outside your front door inside the valet waste bin from 6PM-8PM Sunday through Thursday. Trash collection begins after 8PM. Bring your bin inside by 9AM.
Where is the dog park?
The dog park is located between building one and two running parallel with the uncovered parking area
Where can my guests park when visiting the community?
Guest parking is located between the two buildings outside the gates.
What are your community’s pool hours?
10:00 AM – 10:00 PM, seven days a week
Do residents need a pool pass to use the pool?
No. Team conducts regular pool checks.
Is a pool fob required for entry?
Key fob required to enter the pool area.
Does your community offer clubhouse rentals? If yes, what is the cost, and what steps must a resident take to reserve it?
Resident contacts the office to reserve the conference room. Team checks for availability. Team bills $200 through SmartHub. Resident pays in SmartHub. Team adds the reservation to the Encasa property calendar.
What are your fitness center hours?
24/7 access with key fob
Are there any amenities that require reservations?
The conference room requires a reservation.
What are the Pest Control Service Days?
Wednesday mornings
Are pool parties/gatherings allowed?
No pool parties or gatherings permitted. Limit of two guests per apartment home. Resident must be present with guests in the pool area at all times.
Where are the grills and what type are they?
Gas grills are available in both pool areas — four total throughout the community.
What are the Cable TV/Wi-Fi provider speed and phone number?
The property is set up with both AT&T and Xfinity. AT&T: Contact Efren at (832) 770-0899 by phone or text. Xfinity: Contact Toni at (346) 978-8763 by phone or text.
Who are the water and/or electricity provider and how can I contact them for service setup?
No water setup required. It’s important to have your electricity account set up by your move-in date to avoid an electrical administrative fee. Gatby is a free, easy-to-use digital platform that helps you find the best electricity plans. Users can compare trusted, fixed-rate options, filter by preferences like renewable energy or bill credits, and sign up directly through the platform. You can explore plans and sign up here: https://gatby.com/venterra .
What are the top community amenities?
Prime Location: Conveniently located off I-45 in Webster, TX, near shopping, dining, and entertainment options in the Baybrook and Clear Lake areas.